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Terms and Condition

No pets or fires are allowed at Broken Head Holiday Park

Payments for bookings made online at our Broken Head Holiday Parks website

All bookings made online through the website or Book Now Button are to be paid in full at the time of booking.

Payments for all other bookings via phone

Christmas bookings require a $250 deposit with payment of the balance due 31st October, prior to arrival.

Easter bookings require a $250 deposit with payment of the balance due 28th February, prior to start of Easter.

September bookings require $250 deposit with payment of the balance due 31st August, prior to start of holidays.                                                                                                                                                      

All other booking periods require a deposit payment of $50 for sites and $100 per cabin at time of booking with balance on arrival, or the full booking fee for weekends .

Broken Head Holiday Park encourages the use of credit cards (Visa and MasterCard accepted)

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation.  We reserve the right to cancel any of these types of reservations.  Anyone under the age of 18 must be accompanied by a parent or guardian.

Rates

Beach House and Beach Cabins – Rates quoted are for 2 adults and 2 children.

Beach Shacks – Maximum 2 guests.

One night stays (Sites only) – Only available on the day of arrival, cabins are subject to availability at managements discretion and will incur a $20 cleaning surcharge. Not available for any discounted special offers.

Sites – Rates quoted are for 2 persons
Extra persons incur an additional nightly charge (see tariff chart for extra costs).

All specials and promotions – only available for bookings made from the advertised date(s).

Management reserves the right to amend or alter prices, sites and conditions at anytime without prior notice.

 

Site Availability and Allocation

Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments and draw-bar.   

All vans, campers and motor-homes are required to have the draw bar or legal tow point facing the road and to be placed upon the site so that it is a minimum of 1 meter off the road.

In some instances your van/motor-home/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit.

Whilst we attempt to meet our guests requests,Site and Cabin preference is not guaranteed. Please contact the park if you have any special requirements before your arrival.

Refunds will not be given due to weather conditions.  Tariffs and deposits are not refundable if your stay is cut short for any reason.

Vehicles

Strictly one car per site/cabin

Beach House / Cabins and Site Capacity

Beach House / Cabins – Extra persons allowed are restricted due to maximum beach house / cabin occupancy for each beach house,  cabin, villa type
Sites – Maximum persons per site is 6

Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9.  Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk.  Also children must not play on the top bunk”.

Check in / Check out

(a) Beach House/ Beach Cabins

Check in is 2pm
Check out is 10am

Sites

Check in is 11am for Powered sites
Check out is 10am
Reception closes at 6pm Monday – Thursday, 8pm Friday Saturday, 6pm Sunday. Check in after this time may be made by prior arrangement with full payment due before arriving.

Late Check out

4pm subject to availability on the day of departure and incurs a $20 fee.

General

The person registering as the guest at Broken Head Holiday Park shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings on the site/cabin accommodation.  Fair wear and tear excluded.

The guests name that the booking is under shall be deemed responsible for their guests and the accommodation, they shall pay all room costs and agrees all charges will be paid on arrival.  The guest authorises the park to deduct any outstanding room costs, fees, damage charges, etc from their given credit card.  Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.

Broken Head Holiday Park will not be held responsible for, or liable to compensate for loss, theft or damage to personal property on or brought to the accommodation/site or in the immediate vicinity of the accommodation/site.

Noise/ Anti Social Behavior

We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way: causing damage: disturbing other guests: using unacceptable language or otherwise breaking the park rules.  No refund will be given and charges will apply for any damage caused.